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Welcome to the Better Business Bureau's online complaint system. The
following pages will ask you a series of questions to help you file a
complaint about a company, automobile, or charitable organization. Please
read this page and all instructions on each page of this complaint system.
Doing so will increase the effectiveness of this complaint and will speed
up the processing time.
If you haven't already attempted to resolve your complaint directly with
the company, we suggest that you bring your concerns to the attention
of the owner or manager. If you are still not satisfied after contacting
the company we will be glad to try to assist you.
Please note that the BBB does not take either side in a dispute. Instead,
we work to facilitate communication between the company and the consumer,
to help both sides come to a satisfactory resolution to the complaint.
In many cases, dispute resolution, including mediation and arbitration,
may be available to help resolve the dispute.
Here are some frequently asked questions regarding filing a complaint
with the Better Business Bureau. Please review this information carefully
before filing your complaint online.
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What happens when the complaint is filed?
When you submit your complaint, it will be forwarded to the appropriate
Better Business Bureau based on the zip code of the company involved for
handling. In some
cases, the Bureau may contact you for additional information about your
complaint.
The BBB will forward the complaint to the company involved. Because most
business firms care about satisfying their customers, complaints generally
are resolved and the matter is closed.
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What types of complaints does the BBB handle?
Complaints involving marketplace activities -- misleading advertising,
improper selling practices, non-delivery of goods or services, misrepresentation,
un-honored guarantees or warranty, unsatisfactory service, credit/billing
problems, contracts not fulfilled, etc., are handled by the Better
Business Bureau where the company is located.
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What if the company ignores my complaint?
Occasionally, a Bureau may be unable to obtain any cooperation from the
company. A pattern of unanswered or unresolved complaints becomes a part
of the firm's record, and is reported to inquirers who ask about the company.
In extreme cases, the BBB may refer its file on the company to a law
enforcement agency to determine if further action is warranted.
Please note that we only take complaints on companies located in
Tarrant, Johnson, Hood, Somervell, Wise, Parker, Erath and Palo Pinto Counties. If the company you have a complaint with is located anywhere else, please
visit the BBB National Complaint Service.
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