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Reported on Friday, November 20, 2009 10:26 PM

• BBB Accreditation
• BBB Rating
• Customer Experience
• Business Contact and Profile
• Products and Services
• Additional Locations and Phone Numbers

• Licensing
• Customer Complaint History
• Government Actions
• Advertising Review
• Additional Information

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of F

Click here for an explanation of BBB Ratings.

Reasons for this rating include:
• Number of complaints filed against business
• Failure to respond to complaints filed against business
• Number of serious complaints filed against business

It appears that this company is no longer in business. The phone numbers for this company are disconnected and emails sent to the company have been returned undeliverable.

The BBB has been unable to contact the company concerning complaint(s). We have not been able to determine a valid address and/or phone number for this company.

According to the company's website, they sell a "Lifetime Membership" from $49.00 to $99.95, which entitles the member to order wholesale merchandise from the internet. This company also sells "Promotional Vacation Certificates".

2123 Rustic Ridge Drive, Keller , TX 76248
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PMB 154, 8436 Denton Highway Suite 208, Watauga, TX 76148
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(817) 498-7354

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    since the firm's BBB file was opened in November 2007: 15
    in the last 12 months: 7

The BBB has no information regarding Government Actions at this time.

This company advertises on their website www.bigjimswholesale.com "We guarantee that your customers will receive deluxe hotel accommodations, first class membership, first class savings and services, flat-rate shipping fee, you are guaranteed priority order handling, save 50% and more..., save over 60% and more..."

According to the BBB’s Code of Advertising, Superlative Claims-Puffery statements, like other advertising claims, are objective (factual) or subjective (puffery). Objective claims relate to tangible qualities and performance values of a product or service which can be measured against accepted standards or test. As statements of fact, such claims can be proved or disproved. The advertiser should possess substantiation. Subjective claims are expressions of opinion or personal evaluation of the intangible qualities of a product or service. Individual opinions, statements of corporate pride and promises may sometimes be considered puffery and not subject to test of their truth and accuracy. Subjective superlatives which tend to mislead should be avoided.

"Up to" savings claims or price reduction claims covering a group of items with a range of savings should state both the minimum and maximum savings without undue or misleading display of the maximum. The number of items available at the maximum savings should comprise a significant percentage, typically 10%, of all the times in the offering, unless local or state law requires otherwise.

When the term "warranty" (or "guarantee") is used in product advertising, the following disclosure should be made clearly and prominently; a statement that the complete details of the warranty can be seen at the advertiser’s store prior to sale, or in the case of mail or telephone order sales, are available free on written request. When the term "lifetime," "life" or similar representation are used in advertising to describe the duration of the warranty or guarantee, the advertisement should clearly and prominently disclose the life to which the representation refers.

The Better Business Bureau contacted this company in December 2007 and January 2008 to substantiate, modify, or discontinue this claims. The company has not responded to the Better Business Bureau.

The "Promotional Vacation Certificate" sold by this company has the BBB logo on it. Big Jim's Wholesale Club in not a BBB Accredited Business.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 222226037
Report as of: 11/20/2009 10:26 PM

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