BBB Reliability Report for
AMERICAN AIRLINES


This is not a BBB accredited business.


Bookmark and Share
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Reported on Tuesday, February 9, 2010 7:24 PM

BBB Accreditation

Back To Top

This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

Back To Top

Based on BBB files, this business has a BBB Rating of B

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Failure to respond to complaints filed against business

Customer Experience

Back To Top

Complaints brought to the firms attention by the BBB concern Service Issues. Specifically, complaints allege poor customer service, ticketing issues such as reservation error, overbooking, cancellation of flights, and lost or damaged baggage.The number and type of complaints are not unusual for a company in this industry.

Business Contact and Profile

Back To Top
Name:
AMERICAN AIRLINES
Phone:
(817) 963-1234
Address:
4333 AMON CARTER BLV, FORT WORTH, TX 76155
      Google map  Mapquest map  Yahoo map
Business Category:
Airlines
eMail:
BBB file opened:
January 01, 1957
Business started:
June 1934
Business started locally:
June 1934
Primary Contact:
Stefania Meyer (Customer Relations)
Complaint Contact:
Stefania Meyer (Customer Relations)
Other Contacts:
SEAN BENTEL
Lisa Norris  (Customer Relations)

Alternate Business Names

Back To Top

AMERICAN AIRLINES/A ADVANTAGE
AMERICAN AIRLINES/AMR CORP OFF

Additional Locations and Phone Numbers

Back To Top

P.O. Box 619612, MD 2400, Dallas/Fort Worth Airport, TX 75261-9612
      Google map    Mapquest map    Yahoo map
P O BOX 619616 MD 5575, DFW AIRPORT, TX 75261
      Google map    Mapquest map    Yahoo map
P O BOX 619620 MD 5400, DFW AIRPORT, TX 75261-9620
      Google map    Mapquest map    Yahoo map
PO BOX 619612 M D 5575, DFW AIRPORT, TX 75261-9616
      Google map    Mapquest map    Yahoo map
4200 Amon Carter Blvd., Mail Drop 2405 HDQ, Fort Worth, TX 76155, Tarrant County
      Google map    Mapquest map    Yahoo map

(800) 882-8880
(817) 967-4162 (FAX)

Customer Complaint History

Back To Top

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 1799
    in the last 12 months: 528

Complaints Concerned:
    Selling Practices  (102 complaints)
85Resolved
17Company made every reasonable effort to resolve
    Advertising Issues  (27 complaints)
19Resolved
7Company made every reasonable effort to resolve
1The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Service Issues  (763 complaints)
615Resolved
9Unresolved
128Company made every reasonable effort to resolve
11The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Customer Service Issues  (106 complaints)
87Resolved
18Company made every reasonable effort to resolve
1The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Credit or Billing Disputes  (118 complaints)
112Resolved
6Company made every reasonable effort to resolve
    Delivery Issues  (201 complaints)
155Resolved
7Unresolved
33Company made every reasonable effort to resolve
6The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Refund Practices  (395 complaints)
335Resolved
2Unresolved
51Company made every reasonable effort to resolve
2Company did not respond
5The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute
    Product Quality  (14 complaints)
13Resolved
1Company made every reasonable effort to resolve
    Contract Disputes  (19 complaints)
17Resolved
2Company made every reasonable effort to resolve
    Guarantee or Warranty Issues  (40 complaints)
33Resolved
1Unresolved
6Company made every reasonable effort to resolve
    Repair Issues  (9 complaints)
4Resolved
5Company made every reasonable effort to resolve

Government Actions

Back To Top

The BBB has no information regarding Government Actions at this time.

Advertising Review

Back To Top

The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 57010002
Report as of: 2/9/2010 7:24 PM

© 2010  BBB/Ft. Worth

What is a BBB Accredited Business? Learn More