Serving Tarrant, Johnson, Hood, Somervell, Wise, Parker, Erath and Palo Pinto Counties
A BBB Accredited business since 4/14/2000
Reported on Tuesday, February 9, 2010 7:55 PM
BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Based on BBB files, this business has a BBB Rating of B+
Click here for an explanation of BBB Ratings.
Complaints processed by the BBB in it's three-year reporting period primarily concern service, billing, and quality issues. Specifically, complainants allege the software did not work as represented. Complaints processed by the Bureau in its three-year reporting period have been resolved.
Name: |
HANDANGO INC |
Phone: |
(972) 894-0999 |
Address: |
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Business Category: |
SOFTWARE SALES, ONLINE RETAILER |
eMail: |
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Web Address: |
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BBB file opened: |
April 27, 2000 |
Business started: |
March 1999 |
Business started locally: |
March 1999 |
Primary Contact: |
RANDY EISENMAN (PRESIDENT) |
Complaint Contact: |
DAVID MASON (CUSTOMER CARE MANAGER) |
HANDANGO.COM
HANDANGO.COM INC-HANDHELD CENTRAL LLC
Handango, Inc. provides mobile software for hand held computer devices and smart phones. Handango products are delivered to consumers using internet download and wireless network technology.
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
in the last 36 months: 36
in the last 12 months: 12
| Complaints Concerned: | ||||
| Selling Practices (2 complaints) | ||||
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| Advertising Issues (1 complaints) | ||||
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| Service Issues (4 complaints) | ||||
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| Customer Service Issues (1 complaints) | ||||
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| Credit or Billing Disputes (7 complaints) | ||||
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| Delivery Issues (1 complaints) | ||||
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| Refund Practices (3 complaints) | ||||
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| Product Quality (14 complaints) | ||||
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| Contract Disputes (2 complaints) | ||||
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| Guarantee or Warranty Issues (1 complaints) | ||||
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As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: A0041470
Report as of: 2/9/2010 7:55 PM
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