BBB Reliability Report for
HANDANGO INC

A BBB Accredited business since 4/14/2000

Ratings Explanation...


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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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BBB Accreditation

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BBB has determined that this business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Rating

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Based on BBB files, this business has a BBB Rating of B+

Click here for an explanation of BBB Ratings.

    Reasons for this rating include:
  • Number of complaints filed against business

Customer Experience

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Complaints processed by the BBB in it's three-year reporting period primarily concern service, billing, and quality issues. Specifically, complainants allege the software did not work as represented. Complaints processed by the Bureau in its three-year reporting period have been resolved.

Business Contact and Profile

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Name:
HANDANGO INC
Phone:
(972) 894-0999
Address:
5615 HIGH POINT DR, STE 700, IRVING, TX 75038
      Google map  Mapquest map  Yahoo map
Business Category:
SOFTWARE SALES, ONLINE RETAILER
eMail:
Web Address:
BBB file opened:
April 27, 2000
Business started:
March 1999
Business started locally:
March 1999
Primary Contact:
RANDY EISENMAN (PRESIDENT)
Complaint Contact:
DAVID MASON (CUSTOMER CARE MANAGER)

Alternate Business Names

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HANDANGO.COM
HANDANGO.COM INC-HANDHELD CENTRAL LLC

Products and Services

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Handango, Inc. provides mobile software for hand held computer devices and smart phones. Handango products are delivered to consumers using internet download and wireless network technology.

Customer Complaint History

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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 36
    in the last 12 months: 12

Complaints Concerned:
    Selling Practices  (2 complaints)
2Resolved
    Advertising Issues  (1 complaints)
1Resolved
    Service Issues  (4 complaints)
4Resolved
    Customer Service Issues  (1 complaints)
1Resolved
    Credit or Billing Disputes  (7 complaints)
7Resolved
    Delivery Issues  (1 complaints)
1Resolved
    Refund Practices  (3 complaints)
3Resolved
    Product Quality  (14 complaints)
14Resolved
    Contract Disputes  (2 complaints)
2Resolved
    Guarantee or Warranty Issues  (1 complaints)
1Resolved

Government Actions

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The BBB has no information regarding Government Actions at this time.

Advertising Review

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The BBB has no information regarding Ad Reviews at this time.

As a matter of policy, the BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: A0041470
Report as of: 2/9/2010 7:55 PM

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