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Reported on Tuesday, February 9, 2010 7:54 PM

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This business has not been accredited by BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Based on BBB files, this business has a BBB Rating of F

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Reasons for this rating include:
• Number of complaints filed against business
• Failure to respond to complaints filed against business
• Government action(s) against business

DTech has a pattern of complaints concerning credit and billing disputes. Consumers allege they receive a bill for a collect call that was not accepted. One consumer states “I was billed $3.41 and there was a late payment due of $29.00 due to not paying the last month’s bill. I didn’t accept a collect call from a jail in Lynchburg, VA” The company has resolved some complaints presented to the Bureau; however some complaints remain unresolved.

DTECH

PO BOX 650788, DALLAS, TX 75265, DALLAS County
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5605 E Loop 820, Fort Worth , TX 76119
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(817) 563-1881 (FAX)

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
    in the last 36 months: 35
    in the last 12 months: 0

September 18, 2007, The State of Texas through Attorney General Greg Abbott filed a PLAINTIFF'S ORIGINAL PETITION AND APPLICATION FOR TEMPORARY AND PERMANENT INJUNCTION & REQUESTS FOR DISCOVERY. The petition was filed in the District Court of Tarrant County, Texas.

According to court documents, DTech Billing Service used unlawful collection tactics and deceptive trade practices on behalf of several telecommunications companies that provide pay phone services, including collect calls, from inmates and other pay phone users.

The Attorney General seeks restitution for consumers who did not owe money but were coerced into

The complete document can be viewed at htttp://www.oag.state.tx.us/newspubs/releases/2007/091707dtech_pop.pdf

The BBB has no information regarding Ad Reviews at this time.

Industry specific general advice
Under the Federal Trade Commission's Fair Debt Collection Practices Act, collection agencies may not use any false, deceptive, or misleading representations or means to collect debts. They may not harass, oppress, or abuse any person while attempting to collect a debt. Collectors may not tell others about the debtor's personal finances. You may stop collection agencies from contacting you by writing a letter to the collection agencies telling them to stop. Once an agency receives your letter, they may not contact you again except to
say there will be no further contact or to notify you that some specific action will be taken if the debt collector or the creditor intends to take such action.

Per Sec. 392.101 of the Texas Finance Code, Third party debt collection agencies are required to obtain a surety bond and file a copy of it with the Texas Secretary of State. http://www.sos.state.tx.us/index.html

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If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: A4110598
Report as of: 2/9/2010 7:54 PM

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